Aigao Sanitary Ware - Premium Bathroom Products and After-sales Service

Common problem

Q：Do the products of Guangdong Aigao Sanitary Ware Co., Ltd. have any certifications or meet specific standards?

A： The products of Guangdong Aigao Sanitary Ware Co., Ltd. follow national and industry standards and have passed a series of certifications, including quality management system certification and product quality certification, to ensure that they meet the needs of different markets and customers. Specific certification information can provide corresponding certificates and detailed information according to customer needs.

Q：Problems that arise during product use: The toilet has been filled with water. How to solve it?

A： 1. Check the float valve: If water flows into the overflow pipe, it may be because the float valve is not closed correctly. You need to adjust the float valve to ensure that it closes when the water level reaches the right level to prevent water from continuing to flow into the tank.

2. Check chain tension: Chain tension may affect the position of the float ball and the closing of the float valve. Ensure that the chain has the proper slack, it is usually recommended to maintain the slack of 1 to 2 links so that the float can rise and fall freely to properly control the flow of water.

3. Check water valves and sealing gaskets: If the main water valve in your area has been recently closed, impurities may enter the water pipes as water pressure returns and may affect the sealing gasket of the toilet inlet valve. Clean the surface of the inlet valve to remove any sediment or debris to ensure a good seal. If the problem persists, you may need to replace the sealing gasket of the inlet valve.

If the problem remains unresolved after trying the above steps, please contact us for further assistance and parts that may need to be replaced.

Q：What is the difference between a connected toilet and a split toilet?

A： The design of the one-piece toilet combines the water tank and the cylinder body into a whole. This design not only has a simpler and more beautiful appearance, but also makes it easier to clean because there are no seams and extra edges. Its spray water distribution hole is located in the front of the cylinder body and can quickly spray water, using the impulse of water to thoroughly clean and remove dirt.

In contrast, a split toilet consists of a separate water tank and cylinder block, which work together through a connecting system.

The two types of toilets have their own characteristics: the one-piece toilet is smoother and modern in appearance, while the split toilet may be more advantageous in terms of maintenance and replacement because the water tank and cylinder are separate components. Users can choose the most suitable toilet type based on their preferences, space design requirements and maintenance considerations.

Q：How to choose a toilet that suits your bathroom pit distance?

A： When choosing a toilet that suits your bathroom, it is important to consider the pit distance, which refers to the predetermined distance from the center of the sewage outlet to the wall or floor. For floor drain toilets (bottom drainage), the pit distance usually refers to the distance from the center of the sewage outlet to the nearby wall; while for wall drain toilets (wall drainage), the pit distance refers to the center of the sewage outlet to the ground. Vertical distance. Measuring the pit distance of an existing toilet or determining this distance based on bathroom design requirements can help you choose a toilet that matches the bathroom layout. Make sure that the pit spacing of the toilet matches the actual size of the bathroom before purchasing to ensure smooth installation and the toilet works properly.

Q：Can using detergents help clean the water tank?

A： It is true that using the right cleaning agent can help clean the water tank, but not all cleaning agents are suitable for use inside the water tank. It is highly recommended to avoid using cleaners containing chlorine (such as calcium hypochlorite) in water tanks, as these chemicals can cause serious damage or blockage to components in the water tank, causing leaks or impaired flushing functions. When it is necessary to clean the water tank, choose a safe and mild cleaner specially designed for the water tank and use it correctly according to the product instructions.

Q：How to move a "locked" valve core?

A： The deposited calcium and minerals can be processed by using equal amounts of white vinegar and water mixture. Soak or spray this mixed solution directly on the affected valve cartridge and allow it to act for a period of time to help break down the accumulation and make it easy to remove.

Q：What is the use environment of the bathroom cabinet T0107A suitable for, and what are its main advantages and characteristics?

A： Because the bathroom cabinet T0107A is made of E1 full-layered solid wood paint-free board material, it has environmental protection and moisture resistance. It is very suitable for storage in personal residential bathrooms, and can add luxury to the bathroom space of high-end hotels, resorts and business apartments. Enhance user satisfaction. In addition, because bathroom cabinets are both elegant and practical, they are also suitable for recommended items by builders and interior designers, as well as bathroom spaces for the decoration of new houses or the renovation of old houses. The main advantages of this bathroom cabinet include environmentally friendly material selection, the use of stainless steel hinges to improve durability, smart radar sensing laminate lights to provide a convenient lighting experience, and smooth ceramic basin countertops for easy cleaning and maintenance, coupled with exquisite appearance and details The design can meet the needs of modern consumers for both quality and aesthetics.

Product quality assurance:
The company provides product quality assurance within a limited period of time from the date the product leaves the factory. We guarantee that all products are produced in accordance with relevant national industry standards and bear the responsibility for product replacement or maintenance caused by manufacturing defects. Please refer to the product specification or the terms of the contract for the duration and scope of the warranty.
User privacy protection:
We strictly abide by the relevant laws and regulations to protect the security and privacy of users' personal information. We will not collect, use or disclose any personal data except with the express consent of the user or in accordance with the law. We take appropriate protective measures to prevent unauthorized access and ensure the security of user information.
Return and exchange policy:
The company provides users with convenient and fast return and exchange services. From the date of product purchase, in case of product quality problems within a specified period of time, users can choose to return or exchange them. In the process of return and exchange, users are required to provide valid purchase vouchers. For details of the return and exchange procedures and conditions, please contact customer service or consult the relevant terms of service.
After-sales service pledge:
We provide comprehensive after-sales service, including technical support, product maintenance and consulting services. Users can obtain our after-sales service through the national customer service hotline. We are committed to providing efficient, professional and satisfactory after-sales responses and solutions.
Legal Compliance statement:
The company strictly abides by the relevant national laws and regulations and abides by the principles of honesty and fairness in the process of operation. We guarantee that all products and services comply with the laws and regulations of the industry and safeguard the rights and interests of customers.
Terms and conditions are revised and updated:
The company reserves the right to revise and update this clause and policy at any time. Any amendments and updates will be notified to the user in advance on our website or through appropriate means. Users' continued use of our products or services means acceptance of the revised and updated terms and policies.
Dispute resolution:
If there are any disputes related to our products or services, the two parties shall resolve them through friendly negotiation. If the negotiation fails, it may be submitted to the competent court of the place of registration of the company for settlement.

Term information

Technical support

1. Product R & D: using the latest technology and market trends, our product R & D team focuses on innovation and improving the performance of bathroom products. The design follows the modern trend and combines oriental aesthetic and ergonomic principles to ensure that each product can provide the best experience for users.
two。 Pre-sales service: provide detailed product introduction and professional demand analysis to help customers choose the sanitary solution that best suits their needs. Provide guidance on size measurement, functional configuration and personalized design.
3. After-sales service: provide immediate response and technical answers through the national customer service hotline (1052-400) to ensure customer satisfaction. The sales outlets are equipped with perfect after-sales service agencies to provide timely and effective support to customers.
4. Installation and debugging: provide professional installation guidelines and debugging services to ensure that sanitary equipment is installed correctly and can run efficiently. Make reasonable installation plan and schedule according to product characteristics.
5. Training: provide comprehensive product knowledge and operation training for dealers and end users. The training contents include product features, daily maintenance, troubleshooting, etc., in order to improve customers' ability to solve problems independently.
6. Maintenance service: quickly respond to customer maintenance needs and provide professional maintenance and maintenance guidance. Maintenance services include the diagnosis, repair or replacement of faulty parts to ensure that the product returns to its optimal working condition.
7. Product upgrade: regularly launch product upgrade programs according to market feedback and technological development. The purpose of the upgrade service is to provide customers with products with better performance and functions, and extend the service life of the products.
8. Consulting services: provide customers with a full range of consulting support, including product selection, performance comparison, industry trend analysis, etc., to help customers make more informed decisions.

1. Service response: customers can contact us through the national customer service hotline (1052-400). We promise to respond within 24 hours after receiving customer inquiries or requests.
two。 Product warranty: Aiko Sanitary Ware provides an one-year limited warranty from the date of purchase, and we provide free repair or replacement service for any problems caused by manufacturing defects.
3. Maintenance service: if the product has non-man-made damage during the warranty period, customers can contact us for free maintenance. The maintenance service outside the warranty period will charge the necessary maintenance fee as appropriate.
4. Replacement service: without affecting the normal sales conditions of the product, if the product cannot be repaired due to quality problems during the warranty period, we will provide product replacement service of the same or similar performance level.
5. Spare parts supply: the company will ensure the supply of spare parts for sanitary products to ensure the normal use and maintenance of the products.
6. Installation instructions: we will provide customers with professional installation guidance documents and telephone guidance services to ensure that the products are installed and used correctly.
7. Regular inspection: our company provides regular inspection service during the life cycle of the product, which aims to ensure the continuous performance of the product and customer satisfaction.
8. Complaints and suggestions: if customers have any dissatisfaction or suggestions about service or products, you can contact us through the customer service hotline. We attach importance to every customer feedback and deal with it in a timely manner.

After-sale service

Maintenance service

1. Maintenance response: when customers encounter product problems, they can contact us through the national customer service hotline 1052-400. we promise to respond quickly and arrange a professional maintenance team to provide timely maintenance services according to the customer's area.
two。 Maintenance team: we have a team of professional and experienced maintenance engineers to ensure professional and efficient maintenance of sanitary products. Engineers continue to receive up-to-date skills training to maintain the cutting edge of the business.
3. Scope of maintenance services: we provide comprehensive maintenance services including but not limited to ceramic sinks, washbasins, basin seats, bathtubs, bidets, toilets, cisterns and urinals.
4. Parts guarantee: all spare parts used in maintenance are authentic from the original factory to ensure the quality and performance of the products after maintenance. If the product is in the warranty period, the relevant parts will be replaced free of charge in accordance with the warranty policy.
5. Service quality assurance: in the maintenance service process, provide transparent operation, and after the completion of the maintenance to provide a detailed service report, explain the maintenance content and any replacement parts.
6. After-sales tracking: after the completion of the maintenance service, we will carry out follow-up service to ensure that customers are satisfied with the maintenance results and provide support for any further needs.
7. Innovative maintenance solutions: for complex problems, we continue to develop innovative maintenance methods to ensure that even the most complex bathroom problems can be solved efficiently.
Maintenance performance pledge:
-Quick response, professional team door-to-door service
-transparent maintenance process and reasonable charging standards
-original factory spare parts assurance and service quality tracking
-innovative maintenance techniques and methods
-full inspection after maintenance and service guarantee
Please note: the above services may be adjusted according to the specific circumstances and local laws and regulations, please refer to the latest official information of Egao Sanitary Ware.